Your Questions Answered
Frequently Asked Questions
Device Conditions
Description of Device Conditions
New
- These devices are brand new, sealed in plastic with their original box.
- All accessories are in the original plastic.
- Device has never been activated or used.
- Accessories have never been tampered with or used.
- The original box is still in perfect condition.
Like New
- These devices may have already been activated.
- All accessories are included and in perfect cosmetic and functional condition
- The original box may or may not be included
- Devices are like new but the packaging has been opened, in perfect cosmetic and functional condition.
Good
- The device powers on and off.
- The device’s battery does not show signs of swelling.
- No screen cracks and the screen functions as intended (scratches may be present).
- The device has been cleared of any previous user data.
- Device charging ports are functional.
- No severe housing damage (may have scuffing).
- The device does not appear to have liquid damage.
- Camera may function as intended.
- The device is free of any kind of locks (Find My iPhone/Mac/Watch (iCloud), MDM, User Passcodes).
Fair
- Minor screen cracks, minor housing scuffs.
- The device powers on and off
- The device has been cleared of any previous user data
- The device is free of any kind of locks (Find My iPhone/Mac/Watch (iCloud), MDM, User Passcodes)
- The device may have minor to moderate physical damage.
- The device may have minor to moderate functionality issues.
Poor
- The device powers on and off
- The device has been cleared of any previous user data
- The device is free of any kind of locks (Find My iPhone/Mac/Watch (iCloud), MDM, User Passcodes)
- The device may have moderate to severe physical damage.
- The device may have moderate to severe functionality issues.
Seller Questions
Seller FAQs
How long does it take to create a listing?
Creating a listing typically only takes about 10 minutes.
What’s the minimum amount of devices that can be listed on a listing?
There is no minimum – or maximum – number of devices needed to start selling.
What information do I need to supply in my listing?
You’ll be asked about your requirements (such as location, timing, environmental handling, data sanitization and logistics), what and how many devices you have and some basic company information.
What’s the minimum amount of devices that can be listed on a listing?
Currently we accept computers (laptops and desktops), phones, tablets and wearable devices can all be added to your listing. Please note that we’re always growing, so check back later if you have devices outside of our current offering.
How many bids can I expect to receive?
You’ll be asked about your requirements (such as location, timing, environmental handling, data sanitization and logistics), what and how many devices you have and some basic company information.
How will I know if I have a bid on my listing?
You will receive an email notification when you have offers ready to review.
What information will I receive about the winning buyer?
Assembly will provide you with the company and contact information on the winning buyer as soon as your auction is completed. Each buyer goes through a strict vetting process in order to participate in Assembly, so you can feel confident that all buyers will meet your expectations.
What happens if I don’t get any offers on my listing?
If you don’t get any offers, you’ll have the option to re-post your listing with the same or even different requirements to try to get additional interest in your devices.
How do the devices physically get to the buyer after a listing has been completed?
When creating your listing, you will be asked to select a procurement type as either Onsite Pickup, Packaging Materials Provided (by buyer), Shipping Labels provided (by buyer), or you may handle your own packaging and shipping. Prospective buyers will be shown your choice when bidding on your lot, and the winning buyer will work with you to confirm the details of the pickup/shipping plan.
What happens if I don’t get any offers on my listing?
We recommend that you wipe your devices, however all devices will go through a full data sanitization upon receipt at the buyer’s location.
How does Assembly match me with the right buyers?
As you create your listing, you’ll select the criteria you expect buyers to meet (location, shipping/pickup options, certifications, etc.). Assembly’s intelligent platform filters a large pool of vetted organizations and matches you with right-fit buyers. We will only show your listing to buyers that can fulfil the requirements that you’ve identified.
How much does it cost to use Assembly to sell my devices?
There is no charge to post a listing. If your listing sells you’ll pay the Assembly fee via PayPal or credit card. The standard Assembly fee is calculated as 10% of the total bid amount up to $40 per unit sold. Once payment has been submitted you will be connected with your buyer to complete the transaction.
Buyer Questions
Buyer FAQs
How do I participate in Assembly’s platform?
You can request an account by filling out the required information. The Assembly team will review and confirm your information, reaching back out to you if we have any questions. Once you’ve been approved, you’ll be able to get started participating in auctions right away.
How much does it cost to participate in Assembly’s auctions?
There is no cost to participate in auctions as a buyer.
Can I cancel a bid after I’ve submitted it?
Bids are considered binding and cannot be cancelled. Please ensure that you review all listing details before submitting your bid.
What are the requirements for participating in the Assembly platform?
Buyers are required to provide a proper resale certification and business credentials.
3rd Party Listings
What are 3rd Party Listings?
Assembly’s 3rd Party Sellers include businesses looking to sell retired IT assets, and you can bid on their listings as you normally would by leveraging Automatic Bidding. In the Listings view, 3rd Party Seller listings have a 3rd party designation next to the countdown.
Does Assembly guarantee the quality of the devices that I purchase from a 3rd party?
Assembly does not guarantee the quality of the devices that are purchased. Device condition is estimated by the seller and is not verified by Assembly.
What are the key differences between 3rd Party listings and Phobio listings?
3rd Party listing requirements may be different from Phobio’s, so be sure to review them. You will be connected directly with the seller after the auction ends if you are the winner.
What is expected of you when connecting with a 3rd Party Seller?
You will be able to meet the requirements included in the listing, engage in timely communication with the seller, and promptly pay for the lot.
What should I do if I experience an issue with a 3rd Party Seller?
Please contact Assembly support and we’ll assist as warranted. Support can be reached by emailing support@oneassembly.com.
Automatic Bidding
What are the benefits of setting a max bid?
Automatic bidding gives you the ability to compete for listings without having to enter the platform each time a new bid is placed. When another bidder places a bid, we’ll bid for you in the increment required to keep you as the current winner, up until your max bid is reached.
How do I set my max bid?
When viewing a listing, click “Bid Now” and you’ll be able to set your max bid within the window that pops up.
What are bid increments?
The current bid increment is $100. This means that you’ll need to bid $100 higher than the current bid in order to participate in an auction.
Why was I outbid immediately after my bid was placed?
If another bidder’s max bid was set higher than your bid, you will be immediately outbid and you’ll need to enter a higher bid in order to participate in the auction.
Example:
Seller sets minimum bid at $100
↓
Buyer 1 sets their max bid at $1,000
Current bid becomes $100. Buyer 1 is winning
↓
Buyer 2 sets their max bid at $500
→ Buyer 2 will immediately get notified that they’ve been outbid
→ Current bid becomes $600 (Buyer 2’s bid + the $100 increment). Buyer 1 is still winning
↓
Buyer 3 sets their max bid at $2,000
→ Current bid becomes $1,100 (Buyer 1’s max bid + the $100 increment). Buyer 3 is now winning
→ Buyer 1 will be notified that they’ve been outbid and to increase their max bid if they’d like to get back in the running
↓
Buyer 1 comes back and sets their max bid at $3,000
→ Current bid becomes $2,100 (Buyer 3’s max bid + the $100 increment). Buyer 1 has retaken the lead
→ Buyer 3 will be notified that they’ve been outbid and to increase their max bid if they’d like to get back in the running
↓
Auction Close
Buyer 1 wins with a price of $2,100. Even though their maximum is $3,000, they will win with the lowest price possible.