FREQUENTLY ASKED QUESTIONS
Payment | Condition Descriptions | Sellers | Buyers
Marketplace Listings
In addition to the auction listings, Assembly provides a Marketplace of fixed-price product listings for hassle-free 1-click purchases that ensure a seamless and expedited transaction experience.
Buyer FAQ
How do I participate in Assembly’s platform?
You can request an account by filling out the required information. The Assembly team will review and confirm your information, reaching back out to you if we have any questions. Once you’ve been approved, you’ll be able to get started participating in auctions right away.
How much does it cost to participate in Assembly’s auctions?
There is no cost to participate in auctions as a buyer.
Can I cancel a bid after I’ve submitted it?
Bids are considered binding and cannot be cancelled. Please ensure that you review all listing details before submitting your bid.
What are the requirements for participating in the Assembly platform?
Buyers are required to provide a proper resale certification and business credentials.
3rd Party Listings
What are 3rd Party Listings?
Assembly’s 3rd Party Sellers include businesses looking to sell retired IT assets, and you can bid on their listings as you normally would by leveraging Automatic Bidding. In the Listings view, 3rd Party Seller listings have a 3rd party designation next to the countdown.
Does Assembly guarantee the quality of the devices that I purchase from a 3rd party?
Assembly does not guarantee the quality of the devices that are purchased. Device condition is estimated by the seller and is not verified by Assembly.
What are the key differences between 3rd Party listings and Phobio listings?
3rd Party listing requirements may be different from Phobio’s, so be sure to review them. Payment for both Phobio and 3rd Party Listings are facilitated through direct payment to Assembly.
What is expected of you when connecting with a 3rd Party Seller?
You will be able to meet the requirements included in the listing, engage in timely communication with the seller, and promptly pay for the lot.
What should I do if I experience an issue with a 3rd Party Seller?
Please contact Assembly support and we’ll assist as warranted. Support can be reached by emailing support@oneassembly.com.
Automatic Bidding
What are the benefits of setting a max bid?
Automatic bidding gives you the ability to compete for listings without having to enter the platform each time a new bid is placed. When another bidder places a bid, we’ll bid for you in the increment required to keep you as the current winner, up until your max bid is reached.
How do I set my max bid?
When viewing a listing, click “Bid Now” and you’ll be able to set your max bid within the window that pops up.
What are bid increments?
The current bid increment is $25. This means that you’ll need to bid $25 higher than the current bid in order to participate in an auction.
Why was I outbid immediately after my bid was placed?
If another bidder’s max bid was set higher than your bid, you will be immediately outbid and you’ll need to enter a higher bid in order to participate in the auction.
Example:
Seller sets minimum bid at $100
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Buyer 1 sets their max bid at $1,000
Current bid becomes $100. Buyer 1 is winning
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Buyer 2 sets their max bid at $500
→ Buyer 2 will immediately get notified that they’ve been outbid
→ Current bid becomes $525 (Buyer 2’s max bid + $25 increment). Buyer 1 is still winning
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Buyer 3 sets their max bid at $2,000
→ Current bid becomes $1,025 (Buyer 1’s max bid + the $25 increment). Buyer 3 is now winning
→ Buyer 1 will be notified that they’ve been outbid and to increase their max bid if they’d like to get back in the running
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Buyer 1 comes back and sets their max bid at $3,000
→ Current bid becomes $2,025 (Buyer 3’s max bid + the $25 increment). Buyer 1 has retaken the lead
→ Buyer 3 will be notified that they’ve been outbid and to increase their max bid if they’d like to get back in the running
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Auction Close
Buyer 1 wins with a price of $2,025. Even though their maximum is $3,000, they will win with the lowest price possible.